For organizations to perform well in a global competitive world, it is important to identify the competitive advantages from which they can benefit. Models to assess the status of one’s capabilities and identify improvement opportunities, and, in particular, maturity models that can help organizations assess their current capabilities in a structured way to implement changes and improvements, have become essential. A maturity model can be described as a structured collection of elements that describe certain aspects of capability maturity in an organization. A maturity model may provide, for example:
- A situational analysis of one’s capabilities
- A place to start
- The benefit of a community’s prior experiences
- A common language and a shared vision
- A framework for prioritizing actions
- A way to define what improvement means for your
- As a benchmark for comparison and as an aid to aunderstanding.
In this section, we will focus on maturity models, what they are, their historic development, how they can be used, and when business process management (BPM) can use maturity concepts. This includes a detailed BPM maturity self-assessment, a benchmark among the various aspects that are related to the BPM maturity context as well as a BPM maturity development path.