The speed of business changes is increasing; because of this, the work of the process owner has become more complex and demanding. In most organizations the process owner is responsible for the governance of processes and their performance as well as continuous improvement. For most organizations this includes defining the process mission, vision, goals, and objectives; relating them to the various business key performance indicators (KPIs) and measures that are a part of multiple reports; and aligning them with the organization’s decision making and strategies. Process owners monitor and report process performance against these KPIs and on the health of execution versus established plans. Furthermore, they are involved in synchronizing process improvement plans with other process owners within the value chain and other interconnected processes. Their process aim is to continuously increase the maturity of the processes and sustain each level of maturity.
Because of the nature of the work of process owners, it is not easy to take half a day or 1 or 2 days off work out of an already tight schedule, so training has to be available for whenever it is needed. The ideal program type for process owners and their on-demand model is therefore online training. Depending on the size and location of the process team, however, the program can be taught as classroom training at a physical location. Any process owner training program should be designed to build knowledge for business people who have process ownership and focus on specialized skills in this direction.
The process owner certification program is structured so as to build on the existing competencies of the practitioner, but more important, with a main focus on developing new process-focused skills through the use of our unique strategic, managerial, and operational process principles. The overall goal is to infuse the process owner with an entirely new way of thinking, working, modeling, and governing with business processes.
This is done through intensive online training (classrooms are also an option), in-depth tutoring, and coaching coupled with hands-on project experience. The learning route of the process owner program has been designed in three areas:
Content of the Program
The process owner role is as a specialization of the business owner role, and his or her responsibilities focus almost exclusively on defining and organizational planning of process strategies and goals, governing process execution, and evaluating service delivery through value and performance measurements, as well as setting up and initiating process transformation and innovation through the business process management change management lifecycle.
The process owner certification program provides the practitioner with an extensive tool kit and profound knowledge of the LEAD enterprise standards and industry standards as well as highly detailed and descriptive process reference content. The process owner certification program consists of three areas that focus on different kinds of subject matter content:
These topics have already been covered extensively throughout this handbook. The process owner certification program aims to deliver actual, practical, hands on experience by using all of these disciplines in the context of real-life process oriented projects. This ensures the highest level of knowledge transfer and skill building to meet today’s organizations’ cross-disciplinary competency requirements for professionals involved in process-oriented initiatives.
Process Owner Learning Model
The process owner learning model is based on an intensive training module supported by in-depth individual performance coaching on a selected project. The hands-on experience ensures that strategic management, tactical administration, and operational execution skills are applied for the following disciplines (see figure).
Needed Skill for Abstraction Level for a Process Owner
- Conceptual: Theoretical, abstract, and intangible—the high-level description of the logical way of working
- Context: Situation, milieu/environment, and perspective regarding the organization’s business model
- Concrete: Tangible, existing, and actual to the organization’s operating model
- Descriptive and specification: Explanation, depiction/sketch, and portrayal often using a process map, matrix, and/or model
- Design: Plan, intention, and aim
What the Practitioner Gets
This certification program includes:
- 0.5–4 days of on-demand online training (classroom training is also possible)
- Training material with practical and usable reference content (i.e., process workflows, process templates, etc.)
- Individual performance coaching during the course
- Process owner certificate
Location & Dates
- 4-08 June 2016: Ottawa, Canada
- 12-16 September 2016: Washingston DC, USA
- 17 – 21 October 2016: Sheffield, United Kingdom
Process eXpert certification dates:
- 30 Oct – 04 December 2016: Stockholm, Sweden
- 25-29 April 2016: Amsterdam, Netherlands
- 10-14 October 2016: Saarland University
- 14-18 November 2016: Chicago, USA