Understanding Business Process Management Roles

Abstract

In this chapter we will explore what a role is, discuss the features of a role, and seek to understand the motivation and challenges we face in identifying and using business process-centric roles today. This chapter also provides a summary of the profile of the factors or features needed to flesh out or give specific form to the roles in a business process management (BPM) center of excellence.

Scenarios relating Roles to other components of the organization.

Scenarios relating Roles to other components of the organization.

Context of Role

Context of Role

Key Role Relationships.

Key Role Relationships.