In this chapter, we will focus on what Business Process Management (BPM) Change Management is, why it is needed, when it can be applied, and the benefits of applying it. We believe that the principles of BPM Change Management are relevant to any organization, independent of industry, business model, or one’s operating model. Change is a challenge faced by all organizations; it not only impacts the strategic aspects, the business models, the employees, and the way an organization utilizes technology. The degree of outside change influences the organization’s ability of being able to keep in control the way it works in terms of its activities. When an organization manages the changes befalling the organization, it must also actively manage the change of its business processes.
Therefore, in this chapter we will also discuss lessons learned in terms of what works and what does not around BPM Change Management and how the concepts can be developed in the BPM Center of Excellence (CoE), and applied in the BPM Life Cycle method.