Ross received an MBA from RMIT (Royal Melbourne Institute of Technology), focused on International business in 2012 and is extending his personal perspectives through his ongoing executive development at MIT Sloan (USA) currently.
Core to each of these transformation programs led by Ross is a common method, approach and application of process, systems and operational excellence across the enterprise. This has enabled large complex organizations like the Mayne Group, National Australia Group and now the Westpac Group to establish a common way of thinking, working and modelling process architecture whilst equipping their large disparate workforces to embrace, own and build on these methods, enabling them to become a part of their everyday operational rhythm and way of improving business outcomes.
Ross currently is a leading a team that is redesigning the relationship between business, application, information and technology reference models across the Westpac Group to enable the rapid change that is required in Banking services to become truly responsive to the digitized customer needs.
Westpac Group is Australia’s First Bank and its oldest company, celebrating 200 years in 2017. This year the Group was voted as the world’s most sustainable Bank according to the 2014 Dow Jones Sustainability Indices (DJSI) Review.