More organizations are establishing business process management (BPM) as a discipline to move their strategies into operational execution with certainty. This is particularly important in the increasingly dynamic and connected business environment. As with any other management discipline, BPM was established through the process of process management.
The use of BPM has become a key driver for optimization, cost cutting, effectiveness, and enterprise transformation, especially in an environment of external forces and drivers initiating constant change. As a result, many companies are beginning to develop a dedicated role to lead these initiatives. This emerging top executive role, which manages all process initiatives, is called the chief process officer (CPO). The CPO oversees process management so that it increases performance and ensures value creation by executing the
business process strategy across organizational boundaries, such as departments or divisions.