Table of Content

Chapter 1: FOREWORD – Learning from the leaders

Chapter 2: BPM cases

  • Carlsberg (LEADing BPM Practice Award Winner 2013 on most Effective Use of BPM Technology)
  • LEGO Systems A/S (2013 Gartner BPM Excellence Award Winner)
  • Saxo Bank (LEADing BPM Practice Award Winner 2013 on Way of THINKING and WORKING)
  • FLSmidth (LEADing BPM Practice Award Winner 2013 on Business Process Innovation)
  • Novozymes (LEADing BPM Practices Award Winner 2013 on Best Business Outcome Driven by BPM)
  • Mærsk (LEADing BPM Practice award winner)
  • German Federal Employment Agency (LEADing BPM Practice Award Winner 2013 on Process Excellence Achievement)
  • Application consolidation – example SAP
  • Advanced Automation, example on Procure to Pay flow, Canada Health Service
  • AT&T
  • Procter & Gamble
  • Coca-Cola
  • Wal-Mart

Chapter 3: Lessons Learned

Academic: EPILOGUE